It's Johnnie's (my dad) birthday today, so make sure you click here to send him a big Happy Birthday email.
Not much interesting happened today. Got into work at 5:30am, that's always fun. At least the upgrade went smoothly and there were no dramas.
Someone sent me the following email today. It is an email that was sent to the tech support address of an ISP in Hobart. This is just too funny....
Date: Sat, 20 Jan 2001 23:23:49 +1100
From: XXX
To: "'support@xxxx.xxx.xxx.xx'"
Subject: Customer complaint
Dear Support,
Below is a sample tracert to a specific address that I regularly visit. In
viewing my tracert details you may look at the fact that there is only a
400ms transition between the 2 points but in real time it relates to
somewhere between 1 and 2 minutes of total time to send a command and
receive a result. This is totally impossible to work with.
I am only using a 33.6k modem and that's not an issue here due to the fact
when I do manage to get a service, I get instant responses.
I don't know what the hell I am doing going through NZ to grab a USA onramp
but it sucks hard. I constantly have this same issue day after day after
day and it's getting to the point where I have to use what very little time
I have complaining to you about it.
There are times where it seems that cables get kicked out and I lose total
USA connection for an entire evening because the service in NZ has no
automatic rebooting system in place for when the link is dropped. Yes I am
totally aware that there has recently been a downed cable, this issue does
not relate to that in any way.
ALL of these problems are in NZ obviously, I can almost bet house that you
can't do anything about so please change my service to an upstream that
provides me a route completely away from NZ. Their service over there is
pathetic and goes well beyond a joke.
I received an email from XXXX XXXX the other day, in it contained
this..."As a result we are left with a working connection through only one
of the three upstream providers that we connect to." All 3 upstream
providers cant be directing services via NZ.
Thanks very much in advance for any BETTER service you can provide me with.
Please do not reply with excuses, I am only looking for results and facts.
Regards,
A Customer
I nearly died of laughter the first time I read that. Like we walk around over here kicking out the cables. Every night. hahah. I won't even comment on our service, suffice to say that's not true. And obviously our "automatic rebooting system" isn't working properly hahaha (there is no such thing) Some people are so deluded. Anyway.
Time to go home...
TiM
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